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PPT Uploads Not Starting Conversion

New Here ,
May 14, 2020 May 14, 2020

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I'm trying to upload a PPT to Connect, and it's just hanging on the 'Starting Conversion' screen. The bar doesn't increase at all.
I've tried using old PPT files that have been uploaded in the past without issues, and the problem persists.
Any ideas?


Thanks.

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LEGEND ,
May 15, 2020 May 15, 2020

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There is likely a slide that has something on it that is causing an issue. The easiest way to figure it out is to split the deck in half find the half that doesn't work and repeat that process until you identify the offending slide(s). Then either rebuild or ommit those slides that are causing the issues.

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