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Presenter Screen Not Captured in Meeting Recording but viewable in Offline .FLV

New Here ,
Mar 08, 2013 Mar 08, 2013

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I recently hosted and recorded a meeting with the hopes of editing it and sharing it to a larger audience.  Unfortunately, when I try and view the recording using the URL, or when I try and edit the recording using Connect's "Edit Recording" feature, all I see in the recording is a black screen.  The audio recorded, but not the actual demonstration. 

However, when I use the "Make Offline" feature and download the meeting to my local machine, the .FLV file contains both the presenter's screen and the meeting audio.

So the presenter's screen capture is there somehere - but I just can't see it via Connect. 

Is there any way to recover the content and then edit and share the edited meeting? 

If not, is there any way that I could edit/bookmark and then re-publish the meeting as Content to be viewed by others?  I have looked around and noticed that there don't seem to be too many options for editing .FLV files out there.  Normally, I would ask the presenter to simply re-record the meeting but it is very difficult to get on this person's calendar, which is why I wanted to record the meeting in the first place.

Any suggestions would be greatly appreciated.

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New Here ,
Mar 08, 2013 Mar 08, 2013

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My mistake - I should have checked an alternate browser.

Presenter screen appears when using IE - wasn't working in Firefox.

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New Here ,
Mar 11, 2013 Mar 11, 2013

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I thought my issue was solved but unfortunately not. 

The only browser/flash player combination that will display the recorded meeting content is IE v9 with Flash Player v11.2. 

The other combinations I have tried so far:  Firefox 19 w/ Flash Player 11.6, IE 8 w/ Flash Player 11.6, Safari 5 w/ Flash Player 11.6, Chrome 25 w/ Flash Player 11.6, IE 8 w/ Flash Player 11.4 - all play the audio of the meeting but none display the shared content. 

So it appears that the issue lies with Flash Player v11.6.  The presenter was using Firefox w/ Flash Player 11.6 - which seems odd to me.

Does anyone know if there are issues with forward/backward compatibility with content recorded using different versions Flash Player?

Scratching my head on this one . . .

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