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problem converting guest to user

New Here ,
Jan 22, 2018 Jan 22, 2018

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I have two guests who I have attempted to convert to users. They now appear as users and not in the guest group. However, they are still not able to log into the site. I have tried password resets and same result. I even tried deleting them all together and then adding back as users and they still cannot access.

Any ideas as to what I need to do?

Thank you

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