Problem in Shared Content: "The selected document could not be retrieved"

[Guest]

Anyone knows how to solve this problem in the Shared Content occurs with pdf files only:  "The selected document could not be retrieved, please try uploading the document again."

Thank you very much in advanced.

[Jorma_at_CoSo]

Try re-uploading it and see if that solves the problem.

[Guest]

Thank you Jorma Jennings, I have tried to upload again but it doesn't work with only some pdf files. Some pdf files are still okay. They are the same version 1.6 (7x).

[Jorma_at_CoSo]

Are the PDF's interactive or have any complicated graphics on them?

[LauraLemana]

I have tried re-upoalding it..But can't able to solve the problem..It again not retrived the selected data.Is there any other alternative to resolve it?

[Kristian_C1]

Is the PDF locked? I've run into this error in two situations:

1. When uploading an interactive PDF (as Jorma noted)

2. When uploading a locked PDF