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Problem in Shared Content: "The selected document could not be retrieved"

Guest
May 13, 2013 May 13, 2013

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Anyone knows how to solve this problem in the Shared Content occurs with pdf files only:  "The selected document could not be retrieved, please try uploading the document again."

Thank you very much in advanced.

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LEGEND ,
May 14, 2013 May 14, 2013

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Try re-uploading it and see if that solves the problem.

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Guest
May 14, 2013 May 14, 2013

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Thank you Jorma Jennings, I have tried to upload again but it doesn't work with only some pdf files. Some pdf files are still okay. They are the same version 1.6 (7x).

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LEGEND ,
May 14, 2013 May 14, 2013

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Are the PDF's interactive or have any complicated graphics on them?

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New Here ,
May 16, 2013 May 16, 2013

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I have tried re-upoalding it..But can't able to solve the problem..It again not retrived the selected data.Is there any other alternative to resolve it?

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Explorer ,
May 21, 2013 May 21, 2013

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Is the PDF locked? I've run into this error in two situations:

1. When uploading an interactive PDF (as Jorma noted)

2. When uploading a locked PDF

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