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Problems running Adobe Connect add-in under XenApp

New Here ,
Dec 19, 2012 Dec 19, 2012

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This is a real stab in the dark but it's a serious problem for us. Something has changed recently with Adobe Connect that means the add-in (adobeconnectaddin.exe) is hanging at the "Connecting" prompt. We're running Windows 2003 Terminal Server with Citrix XenApp v5 on top.

I suspect it's a problem with Flash acceleration features baked into HDX Flash, part of XenApp but it used to work. Flash v11.3 or higher broke HDX Flash but I don't think that's the problem as I've gone back to a very basic XenApp build with nothing much apart from the OS, XenApp, Flash v11.2.202.235 and the latest add-in - same crash occurs. If I happen to logon to the console using RDP, the fault doesn't occur hence my reason for suspecting it's the Citrix Receiver client/HDX Flash/Adobe Connect Pro add-in nightmare combo!

But considering I've gone back to an earlier image of XenApp (we keep copies of all builds) from February where Adobe Connect used to work fine, I suspect something has now changed with ACP that's broken it on XenApp.

As I said, it's a shot in the dark because this is a relatively unusual set-up and we're on an old version of XenApp/Windows as well.

But help!

Cheers, Rob.

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LEGEND ,
Dec 19, 2012 Dec 19, 2012

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Rob, it sounds like port 1935 is being blocked. Can you verify that that port is open?

Have you gone to the Test Your Computer page for your connect account. After the diagnostics run, choose to send and email and then click on the details... link to see the results of the test.

Here is a link to that page for our hosted account, if that makes it easier: http://realeyesconnect.adobeconnect.com/common/help/en/support/meeting_test.htm

If needed, Connect only requires FP 10.3 or newer. If it comes to it, an older version of the Flash Player can be tested.

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New Here ,
Jan 21, 2013 Jan 21, 2013

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If this is still an issue check out ttl citrix knowledge base:  <a href="Tech" _mce_href="http://www.tt-l.com">Tech">http://www.tt-l.com">Tech Timeline</a>

http://www.tt-l.com

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