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Problems with users on Mac trying to view recordings

New Here ,
Oct 05, 2016 Oct 05, 2016

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I have received a couple of emails from users trying to view a password protected recording on connect. They open the url in either safari or chrome and enter the password the follwoing then happens:

  1. The page refreshes and the password disappears
  2. It asks them to download Adobe Connect or to try again - They try again as they already have the app and it goes back to 1.

I don't have a Mac so can't test it out but has anyone had similar problems and found a solution

Thanks

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LEGEND ,
Oct 05, 2016 Oct 05, 2016

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Apple changed something in Safari with the latest update for the Mac OS. It is not correctly launching the Add-in for Connect. The best workaround is to have them use any other web browser.

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New Here ,
Oct 05, 2016 Oct 05, 2016

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Ok, but they also tried chrome and had the same problem so I'm still not sure what is up.

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Participant ,
Oct 14, 2016 Oct 14, 2016

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We are an all Mac organization and I've put off upgrading us to Sierra - the last time when we went to El Capitan we had all kinds of troubleshooting until Adobe upgraded? I see one scheduled for Nov 6 so this might be part of it?

My newest problem is the mic freezing!

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