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Prresenter Video Express 11 keeps crashing on Windows 10

New Here ,
Mar 05, 2020 Mar 05, 2020

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Screen recording works, but as soon as you select a video option the application crashes with an error:

"Application encountered an internal error.
If the problem persists, please report on product support forums or contact the support team."
It doesn't matter if we use the internal laptop webcam or a USB logitech webcam.

We have a valid serial number, but Adobe's website won't let anyone register a Presenter licence for suppport -- there are only options to register Acrobat and Premiere

I have an error log file

Help!

Julia

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Desktop application

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New Here ,
Mar 18, 2020 Mar 18, 2020

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Same problem here - I have presenter 11.1 and I get the same error when trying to use webcam recording and screen recording. I am using Surface Pro 4 (with built-in webcam). Please help.

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New Here ,
Mar 19, 2020 Mar 19, 2020

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It  is a known issue with Surface Pro (https://helpx.adobe.com/presenter-video-express/top-issues.html).

 

However, I have tried to get it to work on three different PCs with four different webcams. It just doesn't work. Same error every time I try to record with a webcam (or both). 

 

It's disappointing. I bought this to convert my courses for eLearning. Doesn't look like this software will help.

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New Here ,
Mar 26, 2020 Mar 26, 2020

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Same issue..trying to record lectures and it continually crashes. Spent all day w tech support and they can't seem to resolve it...

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New Here ,
Mar 28, 2020 Mar 28, 2020

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Same error as yours. Spent several hours with Adobe support including remote control but found no solution. I`ve installed windows 10 on a second, laptop, computer, and only office 365 plus and Presenter 11.1 but same problem.Frustrating !

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Community Beginner ,
Mar 28, 2020 Mar 28, 2020

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I have the same problem!

I purchased Adobe presenter to be able to mix webcam recording with the slides presentation and this feature does not work.

 

Please provide us with a fix!!!

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New Here ,
Apr 25, 2020 Apr 25, 2020

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We're having the exacct same problem. Presenter Video Express 11.1 will record in Screen mode, but if we choose Webcam or Both mode the application crashes on clicking the record button. Very frustrating!

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Community Beginner ,
Apr 26, 2020 Apr 26, 2020

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I initially ran into similar issues with Presenter crashing when trying to do pretty much anything.  The fix for me was to run it as Administrator.  I am using Windows 10.  If you right click Adobe Presenter in the start menu it should give you the option.  I set it to always run as Administrator and have not had any errors since.  I have not tried it with Video Express, but couldn't hurt to try if you haven't already.

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New Here ,
Apr 26, 2020 Apr 26, 2020

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Thanks for suggesting running as admin. Unfortunately, it still does not work. I just stopped trying to get it to work and bought another program with better features than Video Express.

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Community Beginner ,
Jun 03, 2020 Jun 03, 2020

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I have same issue and was told to do this but I do not see that item in Preferences?  Below

Was able to get a tech support rep on the phone ... this is apparently a known design issue that will hopefully be resolved with the next release.  In the meantime, this also seems to be related to the Display Resolution selection.  In Presenter Video Express, click on the Settings icon in the upper right corner, then Preferences. Select (or de-select) the 'Change Display Resolution during recording' option.  Once I changed this setting, the issue went away, but now I can change this setting back and the issue is not resurfacing? 

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New Here ,
Jun 10, 2020 Jun 10, 2020

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Hi, I had the same problem in my newer laptop PC with the client version of 12.0.2.170. However my older desktop PC with the client version of 12.0.0.117 works properly. I used the same camera in both laptop and desktop PC. Thanks.

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New Here ,
Aug 24, 2020 Aug 24, 2020

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Hi,

I am facing the same problem of Internal Error with webcam which you faced 5 months back with the presenter video express. I would be really grateful if you could help me out by guiding the troubleshoot process as, I suppose, you must have fixed it. 

Thanks and regards

Dr. Rakshak

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New Here ,
Aug 24, 2020 Aug 24, 2020

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Dear Dr. Rakshak


I avoided the problem by installing the older version which
I had on my old desktop PC.
Unfortunately, I don't know how we can get the older version from Adobe.

Sorry but I wish you can solve the problem.


Yasu,

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New Here ,
Aug 24, 2020 Aug 24, 2020

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  1. Technology is advancing and Adobe is going backwards... Really pathetic... This matter does not seem to be resolved by the Adobe team... This is really a big dent on the face of Abode... 

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New Here ,
Aug 25, 2020 Aug 25, 2020

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We didn't fix it, even after a call from Adobe Tech Support who suggested updating graphics drivers. We up gave up and used another product

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New Here ,
Aug 25, 2020 Aug 25, 2020

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.

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New Here ,
Aug 27, 2020 Aug 27, 2020

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I am having the issue of "Application Encountered an Internal Error" and the screen freezes when using the Camera but works fine with the screen. I tried all the suggestions in the forum but nothing works.

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New Here ,
Aug 27, 2020 Aug 27, 2020

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The best thing to try is to uninstall it, delete Video Express and go find a program that actually works.

 

This has been an issue for too many people. No one really cares enough to fix it. It was a complete waste of time and money.

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