Question about adobe connect add-in

[ms201348]

Hello,

I am trying to install adobe add in for my daughter who needs to do her SAT prep courses online, but I keep getting the error message, "couldn't write to the hard drive, verify hard drive and retry", and I did but no success, then the message said contact your IT administrator, which I have no idea who that is, can someone please help? thanks

[Phippsmoto16]

Have you tried to download add-in from below link directly and install manually?

http://www.adobe.com/support/connect/downloads-updates.html

[Nikhil Sharma]

Hi ms201348,

You are getting this error as you don`t have enough permissions on add-in installation directory .

are you using windows or mac machine.