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"Offline" Recordings Not Full Length. Why? HELP!!!!

New Here ,
Jan 11, 2013 Jan 11, 2013

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I produce webinars, record them all, and then make an OFFLINE VERSION (downloaded to my computer) that I burn to DVD. This has always been flawless in the past. However, now, my OFFLINE RECORDINGS show meetings that are only 16 minutes 40 seconds in length, when in fact they are 2 hours long. The original recordings are the correct length when you view them online. Something seems to go wrong with Adobe's system when it goes through the "make offline" process. I'm on a Mac running 10.7.5 (Lion) and have been using Safari & RealPlayer. Adobe claims to have fixed the file, but the file itself was never the problem....I have multiple downloads of different meetings now all weighing in at 16:40.

At first I thought maybe the glitch was from webinars recorded in Connect 8 but made offline after migration to Connect 9. So I tried "making offline" versions of a meeting recorded natively in 9, but had the same result. I've tried meetings that have been edited, meetings that are in their original form, everything I can think of to pinpoint or troubleshoot. Tried using a player besides RealPlayer to determine if that's the weak link. Tried playing the resulting burned DVD files in different computers with different operating systems.....there is no consistent fix.

Anyone else have this "make offline" glitch? It's driving me crazy.

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New Here ,
Nov 14, 2014 Nov 14, 2014

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I am having the same problem - mine has no video and only 17 minutes of the audio.  Very strange. Been researching it for three days and no luck.  Hope to find an answer.  Right now, i would be happy to just have the audio.  I can replicate the visual in Power Director.  Good luck to you.

Sharyn

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LEGEND ,
Nov 14, 2014 Nov 14, 2014

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Contact Support and let them know you are having the issue with the offline FLV creation. You are not alone, this has been brought up here as well, Adobe Connect User Community

If all you need is the audio, then you can pull down the source files for the recording by adding /output/yourfilename.zip?download=zip to your recording URL. There you will find one of two files, depending on how the audio was recorded.

  • XXXXX.mp3 - If you used just telephone audio, you should find an MP3 file of the audio.
  • cameraVoip_X.flv - If you used just VoIP, Universal Voice audio, or blended phone and VoIP audio you will need to extract the audio from this file. I use FLV to MP3, a free program, but there are plenty of tools out there to extract the audio.

Once you have you audio you can use your tool of choice to put the audio into another presentation.

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New Here ,
Nov 17, 2014 Nov 17, 2014

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Jorma,

This did not work:

Here is the error message I get:

Thanks

Sharyn

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LEGEND ,
Nov 17, 2014 Nov 17, 2014

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I don't see the error message. Could you try again to attach it?

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