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"Open an Adobe Connect case" link leads to 404 Page Not Found error

Community Beginner ,
Jan 10, 2015 Jan 10, 2015

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From the "Adobe Connect Help / Adobe Connect Support" page at:

http://helpx.adobe.com/adobe-connect/connect-support.html

Click on "Open an Adobe Connect case".

See 404 error page.

That bad link points to:

https://www.adobe.com/account/sign-in.supportenterpriseportal.html

... which does not exist.

Does Adobe Connect still let customers open support cases?  I know they still use a support case system, since one was opened for me a couple of months ago, but IIRC, they opened it on their side.  Maybe customers can no longer directly submit cases.  In any event, the broken link obviously should be fixed -- either corrected to point to a valid support case entry page, or deleted if customers are no longer allowed to open cases.

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LEGEND ,
Jan 10, 2015 Jan 10, 2015

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I would recommend bringing this up with Adobe Support, as it will get a more useful response than on the user forums here.

A good place to start: Adobe Connect Chat Support

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Community Beginner ,
Jan 10, 2015 Jan 10, 2015

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Thanks for the suggestion.  Chat was offline when I encountered this problem.  And of course I couldn't open a support case.  So I wrote it here.  Chat is online now, so I'll let them know.

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