RealTek Breeze Meeting Issues

[Glen Gummess]

Has anyone observed problems in a Breeze 5 meeting when a participant/presenter logs into the meeting with Windows Vista and RealTek audio? I have observed choppiness in the audio despite every effort to optimize the audio through the audio wizard in Breeze, adjusting the connectivity, and other measures. I've run the gamut.

The technotes I have read from Adobe point to compatibility problems between RealTek and Breeze Presenter, resolved through downloading Presenter 6. So, this increases my suspicion that a similar compatibility problem may exist with Breeze Meetings.

I welcome opinions, with many thanks in advance.

Glen Gummess,
Instructional Designer
University of ST. Francis,
Joliet, IL

[arulvigg]

nice ,we have faced the same!!
by arul vigg.and avanti vigg

[Glen Gummess]

Are there any countermeasures you took that were effective?

Glen

[Guest]

I am experiencing audio issues while using Breeze and firewall issues.

I am a Breeze participate logging in from off site using Windows Vista and RealTek audio.

I do not know the Breeze version the Army is using.

During the Breeze meeting I experience audio fading in and out or I am unable to understand participants because they sound like they are in an echo chamber.

My Computer Associates Firewall will not allow Adobe Connect to connect to my computer.

Does anyone have fixes for the above mentioned?

Thanks.

[Glen Gummess]

Well, perhaps I should have done this to begin with. I entered "Vista" in Google, and then I entered "Breeze Meetings." As a result I found an old technote ( http://www.adobe.com/go/kb400673) that said Vista will not support Breeze 5.

I assume that means that if you try to download the Breeze 5 add-in in order to use the presenters' (or hosts') tools in a Breeze 5 meeting, onto a Vista computer, it will break.

I also found Adobe Connect's release note ( http://www.adobe.com/support/documentation/en/connect/61/releasenotes.html) which reiterates the same thing and goes into greater detail.

So, yes, Virginia, Vista and Breeze 5 do not get along.

Upon further digging, I found documentation in Adobe that contains these words about the RealTek audio codec found in Vista computers: "Realtek codecs are not compatible with Presenter." The same is applicable to Breeze Meetings. In fact, the RealTek codec apparently runs at odds with Adobe Connect and Presenter as well.

This is a serious problem. What I need from Adobe or Microsoft, I don't care who comes first, is a workaround. What can be used as an alternative to RealTek?

What do I need to subscribe to in order to get regular notices of these issues when they come up? Or-- (are you listening Adobe?)-- what site do I need to check on a regular basis to get these notices?

Glen