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Recommended player for Adobe Connect MP4 downloads

New Here ,
Jul 23, 2018 Jul 23, 2018

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Hi there,

when my institution changed to a different conferencing product, we spent days downloading key Adobe Connect sessions, following the instructions to produce MP4 files.  Our computers have recently been updated and we find we can't play them.  Neither Microsoft Media Player nor VLC, nor Quicktime will play them.  What product is recommended to play these MP4 files?
Thank you.

Tanya

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LEGEND ,
Jul 23, 2018 Jul 23, 2018

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The MP4s should play back with any media player. It seems like the issue may be related to the update, rather than the MP4s.  Are you able to play MP4s from other sources?

You may want to reach out to Adobe Support to see if they have any ideas Adobe Connect Support

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New Here ,
Jul 23, 2018 Jul 23, 2018

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Simple MP4s are fine.  I'm assuming its the codec giving us issues. 
I can't see a way to access Adobe Support: I just go round and round through pages without finding an entry point.

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LEGEND ,
Jul 23, 2018 Jul 23, 2018

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Here is the codec/settings used for making the MP4s by Connect (720p):

When using the Support page, select a topic for support and there is a live chat option available during most of the day.

Otherwise you can reach support at 800-945-9120

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