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Recordings fail to process

Community Beginner ,
Nov 16, 2017 Nov 16, 2017

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Our university has several class recordings from last week that all failed to process. The same message, "Your content is currently being processed. Thank you for your patience." has been there for over a week.

Can someone help us?

     

LinkNameMeeting RoomFolderTime
https://capitol.adobeconnect.com/pfyoxov3g2ic/DSM-945-L21 Optimization Techniques for Mgmt De 2018_10_G2_2http://capitol.adobeconnect.com/dsm-945-l21_2018_10_g2/jpminogue11/8/2017 19:30
https://capitol.adobeconnect.com/pm8xtw694zkb/IAE-651-L21 Intro to Cyber Network Operations 2018_10_G2_2http://capitol.adobeconnect.com/iae-651-l21_2018_10_g2/jmcarroll11/8/2017 19:31
http://capitol.adobeconnect.com/pe1a74328xdi/SS-351-L02 Ethics 2018_10_US_11http://capitol.adobeconnect.com/ss-351-l02_2018_10_us/wdfrazier11/8/2017 19:47
http://capitol.adobeconnect.com/pur4u2dug12o/BUS-174-L01 Intro to Business & Management 2018_10_US_7http://capitol.adobeconnect.com/bus-174-l01_2018_10_us/bjhewitt11/8/2017 19:48
http://capitol.adobeconnect.com/ptx5iomd36wb/IAE-611-L21 Mobile Computing Security 2018_10_G2_4_Nov 14th 2017http://capitol.adobeconnect.com/iae-611-l21_2018_10_g2/ljjamison11/14/2017 19:30

Thanks!

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correct answers 1 Correct answer

Participant , Nov 16, 2017 Nov 16, 2017

Can you please send me your email address so I can copy you on the recording fix email?  Feel free to email me directly at gunter@clarix.com with your contact info and I will get it to our contact who is working on recording issues.

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Participant ,
Nov 16, 2017 Nov 16, 2017

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Can you please send me your email address so I can copy you on the recording fix email?  Feel free to email me directly at gunter@clarix.com with your contact info and I will get it to our contact who is working on recording issues.

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Community Beginner ,
Dec 04, 2017 Dec 04, 2017

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Apparently Tom passed on my info to Adobe, but as of now, they have done nothing as far as I know. Very frustrating.

What are admins supposed to do?

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LEGEND ,
Dec 04, 2017 Dec 04, 2017

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You should probably reach out to Adobe support directly... Adobe Connect Help | Adobe Connect Support

If you have a ticket number from when Tom helped, that will expedite getting you some help/answers.

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Community Beginner ,
Dec 05, 2017 Dec 05, 2017

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Thanks. When I visit that page (in any browser or OS)  I get

AdobeFuckingContact.jpg

Adobe Connect support is awful!

There is no way to create a case.

The phone menu doesn't mention Connect. (1-800-443-8158).

The website Contact page has not worked for years.

They don't respond to forums.

I don't have a ticket from when Tom helped, because Adobe never reached out to me nor did anything.

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LEGEND ,
Dec 05, 2017 Dec 05, 2017

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Sorry to hear that. I've had good experiences with the Connect support team. I believe the direct phone number for the Connect Support team is 800-945-9120, try that.

The direct link to the Chat option is: Adobe Connect Chat Support  Maybe that will work.

Sorry to hear that Tom wasn't more helpful. This is a User forum, so you shouldn't expect Adobe staff to be here, as they only come on their own time.

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Community Beginner ,
Dec 05, 2017 Dec 05, 2017

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Thanks. I just got another direct # from our GetConnect rep. 800-422-3623 , and I started a case. Thanks to you and Tom for your help.

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New Here ,
Mar 13, 2018 Mar 13, 2018

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LATEST

I am also experiencing this issue, can you share the resolution?

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New Here ,
Dec 05, 2017 Dec 05, 2017

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hi,

i have a direc contact e-mail of support guy. here iste mail address: Shikhar Singh <dim53857@adobe.com>

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