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Request Control Always Fails

New Here ,
Jun 14, 2018 Jun 14, 2018

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I have the following issue 100% of the time:

I am the host, I share my screen, a presenter requests control, and I accept the control request. An error message is displayed saying the network connection was lost, my screen sharing stops, and the presenter never gets control of my display.

I'm using a Mac with macOS 10.13.5. There have always been random failures in the Connect client on macOS, but I haven't found out why this fails 100% of the time.

Any ideas?

Thanks.

Michael

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Participant ,
Jun 14, 2018 Jun 14, 2018

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Have you tried reloading flash and the App?  you could also call Adobe Support and they might have you turn on logging. Since it happens 100% of the time, it should give them an idea.

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