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Saved recording - people talking over each other

Community Beginner ,
Feb 25, 2020 Feb 25, 2020

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Hello,

 

In my online Adobe Connect recordings, two people are having a conversation. When I download the recording (which I've done multiple times), they are talking over each other at random times.

 

Does anyone have any ideas of how to solve this?

 

Thanks so much!

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Administration , Desktop application

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LEGEND ,
Feb 27, 2020 Feb 27, 2020

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It sounds like the time markers may have been messed up. I believe Adobe Support has a tool to fix this, you should reach out to them. 

https://helpx.adobe.com/adobe-connect/connect-support.html

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Community Beginner ,
Feb 28, 2020 Feb 28, 2020

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Thanks so much! I downloaded the tool (Jaydeep's Recording Repair Assistant) and may have fixed it. The problem is, the tool only exports to a Zip file with many different components. So now I have to figure out how to make those back into a single MP4 file before I can be sure it's working....

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LEGEND ,
Mar 04, 2020 Mar 04, 2020

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After downloading the source zip and using Jaydeep's tool, you will need to re-upoad the Zip file of the source files and then create a new offline MP4. 

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Community Beginner ,
Mar 27, 2020 Mar 27, 2020

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Thanks for your help. I did that, but the timing is still off. This is getting very frustrating.

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