Screen Sharing on Mac OSX 10.9?

Report · Nov 26, 2013

When I select Screen Share I get stuck in a loop on system preferences?

Any suggestions?

Report · Jan 09, 2014

I'm having this exact same problem. Has anyone been able to resolve it?

Report · Jan 09, 2014

System Preferences is a pretty general term. Any chance you can give more detail on when this happens?

What version of Connect?

What version of your Connect Add-in?

Are you doing desktop, windows or application sharing?

Screen shot of the System Preferences menu that comes up?

Any other details of relevance?

I assume you are also on OSX 10.9?

Have you tried uninstalling and reinstalling the Add-in?

Report · Jan 09, 2014

We're hosted on adobeconnect.com and it looks like we're on version 9.0.

The "Security and Privacy" system preference window pops up whenever trying to share a window or application. As soon as the radio button for window or application is clicked, that's when it pops up. When it's closed, the screen sharing dialog is gone.

Here is a screen shot

Report · Jan 09, 2014

Sounds like Apple changed something in the security settings in 10.9. Adobe may have a solution for it, though I don't see any published documentation. I've not tried doing application or windows sharing on my OS X 10.9 computer, but will try to find time for that soon and see if I see the same issue.

I would try uninstalling and reinstalling the Add-in. You can also look at doing the steps listed here, http://helpx.adobe.com/adobe-connect/kb/connect-add-in-osx-mavericks-109.html, but I don't know that this problem is related to that article. Just a shot in the dark really.

Report · Jan 09, 2014

FYI, you can find the exact version of your Connect deployment by mousing over the Help link on the login page or by putting version.txt after your URL. For example http://realeyesconnect.adobeconnect.com/version.txt, though that option is a little less clear.

Report · Jan 09, 2014

Thank you. I'll ask the person with the OS X system to try that, and for more information.

For what it's worth, this is our version.txt

package=9.1.1.80.20130729.1194934

installer=9.1.1.75.20130729.1200080

fmg=9.1.1.2.20130626.1194933

fms=9.1.1.4.20130626.1194933

presenter=9.1.1.3.20130627.1194934

cps=9.1.1.55.20130726.1203889

mssql=9.1.1.7.20130722.12022073

teleintercall=9.1.1.3.20130626.1194933

telearkadin=9.1.1.4.20130626.1194933

telepremierena=9.1.1.3.20130626.1194933

telepremiereemea=9.1.1.3.20130626.1194933

salesdashboard=9.1.1.6.20130710.1199424

bama=9.1.1.52.20130729.1204460

cpshelp=9.1.1.13.20130729.1204445

fonts=9.1.1.3.20130626.1194929

addins=9.1.1.5.20130626.1194933

dbscripts=9.1.1.19.20130709.1198876

teleavaya=9.1.1.3.20130626.1194933

telecisco=9.1.1.3.20130626.1194933

telemeetingone=9.1.1.3.20130626.1194933

telephonyservice=9.1.1.3.20130626.1194933

validators=9.1.1.4.20130711.1199431

streamingfms=9.1.1.25.20130716.1199856

CQ-Events-App=9.1.1.8.20130716.1200903

recordingservice=9.1.1.6.20130709.1198855

CQServer=cq-quickstart-5.5.0-20120220.jar

tomcat=7.0.34

tomcat64=7.0.34

source_fmg=2.0.1.19_8x8

source_fms=4_0_3_4059

patch=CPS_9.1.1.55_9.1.1.59

patch=CPS_9.1.1.59_9.1hotfix.12

patch=CPS_9.1.2_9.1.1.59_9.1.2.16

patch=CPS_9.1.2b_9.1.2.16_9.1.2.19

Report · Jan 09, 2014

Just look at the bottom line, you are on 9.1.2.

Let us know how it goes.