Screen sharing - wrong screen or black screen

[Algebra.cc80]

We've been having issues while trying to share screen via Adobe Connect desktop application.

I select one screen and Adobe shares different screen, not the one that I've chosen.

If I try to share the other screen - share pod is completely black and it only has a small wheel spinning in the middle, but nothing happens and I can't share the chosen screen.

Does anyone have the same problem or solution for this?

[TheLostPilot]

Hi @Algebra.cc80  ,
We’ve identified this issue in the latest Windows application (version 2025.8.189). It occurs only on certain Windows machines. We plan to patch this with a release in October. In the meantime, please refer to this support article for a temporary workaround:
https://blogs.connectusers.com/connectsupport/windows-screen-share-shows-incorrect-external-display/

[Algebra.cc80]

Thank you! 🙂

[TheLostPilot]

Hi @Algebra.cc80 , The Adobe Conect Windows application with the fix for above issue is now available and can be downloaded from : https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html