Service unavailable after a server reboot

[Davron_marc]

Hello,

I've got a small problem here on my adobe connect server.
When I reboot my server the adobe connect service became unavaible (connection failed).
After verification the breeze and FMS services are well launched.

And when I start the console on http://localhost:8510/console the service became avaible immediately without having to restart manually the services.

Does anyone have a clue about this?

Windows 2003 R2 Standard SP2
Adobe Connect Entreprise 6.3,40 SP3
SQL Server 2005 SP2

[Kay_P]

So what do the logs say? debug.log, breeze.log, error.log etc.

Seems like the service is not listening on port 80, at least not right away. Do you have any other services installed on the machine?

[Davron_marc]

There is nothing in the service-err.log and service-out.log.

I reboot the server and check out immediately after the log, here the result:

breeze.log

---

[03-12 13:09:35] main (i) Copyright (c) 2001-2006 Adobe Macromedia Software LLC and its licensors.
[03-12 13:09:35] main (i) All rights reserved.
[03-12 13:09:35] main (i) -------------------------------------------------------------
[03-12 13:09:35] main (i) Loading imports...
[03-12 13:09:39] main (i) Starting JRun...
[03-12 13:09:42] main (i) Configuration successful.
[03-12 13:09:42] brze (i) Starting database...
[03-12 13:09:43] brze (i) #### Starting user interface...

error.log

---

#Version: 1.0
#Start-Date: 2008-03-12 13:07:38 CET
#Software: Macromedia Breeze Platform [connect_603_r40]
#Date: 2008-03-12
#Fields: date time x-comment x-module x-status x-severity x-catagory x-user x-access-request time-taken db-logical-io db-transaction-update-count
2008-03-12 13:07:38 "Unable to connect to database breeze." PLATFORM_FRAMEWORK DB_CONNECTION_ERROR E S - "-" - - -
2008-03-12 13:09:43 "Unable to connect to database breeze." DB DB_CONNECTION_ERROR E S - "-" - - -


and i've got this line in the error.log when i start manually the console

---

2008-03-12 13:37:13 "Server meet-in has been designated the master." PLATFORM_FRAMEWORK BECAME_MASTER I S - "-" - - -


in the windows eventlog i've got this error

---

Event Type: Failure Audit
Event Source: MSSQLSERVER
Event Category: (4)
Event ID: 18456
Date : 12/03/2008
Time : 13:09:43
Utilisateur : N/A
Ordinateur : MEET-IN
Description :
Login failed for user 'sa'. [CLIENT: 127.0.0.1]

So it's seem i've got a connection error with my sql server!!
The strange things is that Adobe Connect work again just after I manually start the console in a web browser.

[Josh_30]

Since a few months I run into the same error. After reboot of Adobe Connect I see a Database unavailable error, but after opening the Management console everything works fine. I use the
MS embedded DB

[Kay_P]

somehow this does sound familiar! what's your exact version and patch level? do a http://yourserver.com/version.txt to find out and paste all here.

[Davron_marc]

Here a copy/paste of the version.txt

6.3,40
Connect 6.0 SP3 r. 40/c. 329181/b. Mon Aug 20 03:47:55 2007
Presenter r. 582
FMS r. Dynamo_HotFix Serv_2_0_2_r61c
enterprise installer: Mon Aug 20 04:03:47 2007

[Josh_30]

Heres mine:

6.3,40
Connect 6.0 SP3 r. 40/c. 374632/b. Fri Feb 1 10:23:31 2008 (beet patch 124)
Presenter r. 582
FMS r. Dynamo_HotFix Serv_2_0_2_r61c

patch:
RegisterMeetingHandler.ase
openmeetingversioncheck.swf
openmeeting.swf
CorePodsCollection.swf
Application.xml
components.swf
viewer.swf
FMSCore.exe (Dynamo_HotFix Serv_2_0_2_r61e)
FMSAdmin.exe (Dynamo_HotFix Serv_2_0_2_r61e)
FMSMaster.exe (Dynamo_HotFix Serv_2_0_2_r61e)
FMSEdge.exe (Dynamo_HotFix Serv_2_0_2_r61e)

[Davron_marc · Accepted solution]

Ok I think I resolved my problem!

In fact my adobe connect server is a Proliant DL380 G2, so a bit under-sized for adobe connect.
At the server start, windows is unable to mount the MSSQLSERVER service quickly enough to respond to the adobe connect's request.
This leads to an authentication error since the database is not mounted, Connect then refused to respond to web queries.

I created some dependencies between services to resolve this.

I created a REG_MULTI_SZ in the registry.
Name of the key : DependOnService
Value : MSSQLSERVER

in

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BreezeApp
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\FMS
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\FMSAdmin

It's seems to work, i try 4-5 reboot and the adobe connect service where available immediately without the start console trick.

Thx for the help.