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share pod: session timeout

New Here ,
Nov 04, 2013 Nov 04, 2013

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We are getting popup inside adobe room saying: "Session timeout" with only "OK" button. We have never experienced it - session inside admin is set to way more than the time after this window shows. Does anybody have some info regarding this message?

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Adobe Employee ,
Nov 04, 2013 Nov 04, 2013

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Are you getting this error while sharing presentation in share pod?

What is the version of Connect you are on?

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New Here ,
Nov 05, 2013 Nov 05, 2013

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yes, exactly. We are on the latest, hosted connect 9.1 i believe.

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Adobe Employee ,
Nov 05, 2013 Nov 05, 2013

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Hi Lukasz,

We had an issue with Presenter 9 content, but this is expected to be resolved by C9.1. But as you have mentioned that you are using our Hosted services and all our Hosted clusters are on C9.1, leftover of the problem must still be there.

Can you please share the exact workflow, frequency of reproducibility and any other details with us?

Thanks

Sameer Puri

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New Here ,
Nov 05, 2013 Nov 05, 2013

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there is not much more to share - this is random in our opinion. This can happen when we share PPT(x)/PDF or may not show at all. Our teacher usually stop sharing and start sharing, or kick out users to breakout rooms and gather them back. This timeout message became visible after latest update (or one before it).

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Adobe Employee ,
Nov 08, 2013 Nov 08, 2013

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Hi Lukasz,

What is the addin version that you have on your system where you see this issue? There was an update that went in addin, i doubt you dont have the latest addin version and hence you are seeing this issue.

~Sameer Puri

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