Spinning and waiting to get into adobe connect standard meeting room

[cozette555]

Participants are gettting a spinnning circle a if they are waiting to connect into the adobe room but they never connect.  Anyone know what is going on?

Thanks

[Chris Zabriskie]

This happened to one of our participants yesterday, although I'm unclear what you mean by "spinning circle".  Typically participants see a growing bar along with the note "Preparing the Room".  I think it's BS that this would ever be allowed to happpen.  When I've contacted Adobe Connect support I've been told that it may be caused by a user with slower CPU speed. (not related to internet).   I've seen it myself and I have quite a robust computer CPU, but it usually works after a few attempts.  However for a training participant, I would not expect them to keep trying.  It needs to work first-time.

[cozette555]

Thanks Chris.  You are right it's a bar.  My son got it today as we were testing.  And he has really good CPU.  It's totally frustrating!