Copy link to clipboard
Copied
Hi,
I have a Meeting Host 25 paid licence and after creating and starting a meeting room the participants can't access the room and this message shows up "The user limit for this meeting has been exceeded. Contact your meeting organizer for assistance". How can I fix this, please?
Thank you,
Adina
Copy link to clipboard
Copied
Can you go to the Administration tab of your account and screen shot the licensing that is currently on your account?
I suspect you have a Named Webinar Manager 25 license and we'll end up with this explanation: https://community.adobe.com/t5/connect/limit-of-users-exceeded-soft-limit-to-1/m-p/11038688?page=1#M...