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Unable to start free trial

New Here ,
Apr 27, 2020 Apr 27, 2020

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Just signed up for the 90 day free trial, received login credentials and received the following error. Any thoughts?

 

Screenshot 2020-04-27 at 20.50.59.png

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LEGEND ,
Apr 27, 2020 Apr 27, 2020

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Give the account up to 24 hours to be provisioned and activated.

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New Here ,
Apr 29, 2020 Apr 29, 2020

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I had the same trouble this week. I still don't see it anywhere in my Adobe account. Where will it show up? 

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New Here ,
Apr 29, 2020 Apr 29, 2020

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Great, I didn't realize my email would be used as my user name. I've changed it now but it's still showing up here and I see no way to delete it. Ugh. 

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LEGEND ,
Apr 29, 2020 Apr 29, 2020

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Go here https://account.adobe.com/profile

 

You will see an option to Change your Adobe screen name.

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LEGEND ,
Apr 29, 2020 Apr 29, 2020

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You won't see it in your Adobe Account. You will get an email with your login credentials. Check you Spam folder to see if it is there. 

If you can't find it, I'd recommend you reach out to a reseller as they can get a trial account set up for you. https://www.adobe.com/products/adobeconnect/partner-listing.html

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