Upgraded to Connect 9 from 8.2, now I cannot login

[tmashos]

I upgraded to Connect 9, and now I cannot login. In the access.log file, I get the following message when trying to login  "Field session-id of type 4 is missing.". I authenticate via Active Directory, but I cannot login with a local account either. I've been searching, but nothing showing up for this error message.

[Jorma_at_CoSo]

Have you tried creating a new Admin account through the Connect Configuration screen?

[tmashos]

Yep, I've tried creating a new account which also does not allow me to login.

[Jorma_at_CoSo]

Sounds like it's time to call platinum support

866-335-2256

[tmashos]

Just got off the phone with Adobe Support. Database didn't upgrade, so we needed to run 3 SQL scripts to manually update the database. I'll mark this one as an issue with our own setup, which we've installed Connect to it's own SQL instance and Adobe hasn't fixed the installer to support that yet.