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Upgrading Adobe Connect from 9.0 to 9.5, all services up, but can't open "admin" page

New Here ,
Jan 10, 2016 Jan 10, 2016

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Upgrading Adobe Connect from 9.0 to 9.5, all services up, but can't open "admin" page

Please help!

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Enthusiast ,
Jan 10, 2016 Jan 10, 2016

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‌Sorry you're having trouble. Please provide more detail. Are you getting an error message and if so, what is it? Did you try a different browser? Are you able to get into one of your rooms and use the Meeting>Manage Meeting Information to access the admin page?

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New Here ,
Jan 10, 2016 Jan 10, 2016

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hi Sally,

I checked Windows Log and didn't find any wrong messages. Can you please let me know where I can find the error message of Adobe Connect?

As a matter of fact, I can't access any rooms I created before, The Internet Explroer/Fire Fox is always throwing out "Page can't be displayed"

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New Here ,
Jan 10, 2016 Jan 10, 2016

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hi Sally,

This is something I found from Adobe Connect Log folder:

In breeze.txt

[01-11 03:22:05] cps-startup (c) Starting database...

[01-11 03:22:08] cps-startup (c) TC config not found

[01-11 03:22:08] cps-startup (c) Running in non-distributed mode.

[01-11 03:22:08] cps-startup (c) #### License has 359389 days before expiring.

[01-11 03:22:18] cps-startup (c) #### Ready to accept meeting connections...

[01-11 03:22:18] cps-startup (c) #### Starting user interface...

[01-11 03:22:28] cps-startup (c) JMX Monitoring is disabled.

In error.txt

#Start-Date: 2016-01-11 03:22:01 CST

#Software: Macromedia Breeze Platform [9.5.0]

#Date: 2016-01-11

#Fields: date time x-comment x-module x-status x-severity x-catagory x-user x-access-request time-taken db-logical-io db-transaction-update-count

2016-01-11 03:22:18 "Server ILE-PhySrv2-ACP has been designated the master." PLATFORM_FRAMEWORK BECAME_MASTER I S - "-" - - -

Can you figure out what's wrong here?

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Enthusiast ,
Jan 10, 2016 Jan 10, 2016

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‌This is helpful information – thanks for providing it. I'm

looking into it and will try to help you. Stand by!

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New Here ,
Jan 10, 2016 Jan 10, 2016

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hi Sally,

Really appreciate you are looking into it.

I will be waiting here for your solution.

Thanks again

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New Here ,
Jan 10, 2016 Jan 10, 2016

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hi Sally,

Sorry for pushing you, may I know any findings?

Thanks

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Enthusiast ,
Jan 10, 2016 Jan 10, 2016

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No disrespect to you, but it's a Sunday and I have sent your details to the engineers on the Connect team. That's all I can do today. I realize this is frustrating for you but I am doing my best to help. Enjoy your day!

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New Here ,
Jan 10, 2016 Jan 10, 2016

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hi Sally,

In that case, do you think I should uninstall 9.5 and get 9.0 back?

Anything need to do on database?

Thanks

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Enthusiast ,
Jan 10, 2016 Jan 10, 2016

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‌Honestly not sure what to advise. Have never heard of this issue. Please send a tweet to @AdobeCare in the meantime – they might be able to help you. Good luck.

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