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User unable to share screen in meetings using Adobe Connect

Explorer ,
Jan 09, 2019 Jan 09, 2019

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Hello,

I am a Carmen support tech for the Ohio State University and I got a call from a professor who is having trouble sharing his screen in Carmen Connect (https://carmenconnect.osu.edu/). He is a frequent user of Carmen Connect and noticed that recently (as of 1/9/2019) he is unable to share his screen while hosting a meeting.

He has uninstalled and reinstalled the Adobe Connect Add In plugin, which is required for sharing his screen. We've done this step multiple times and confirmed it via the Adobe Connect Diagnostic Test tool (at https://carmenconnect.osu.edu/common/help/en/support/meeting_test.htm). He reports that all four checkmarks show green during the Connect Diagnostic Test, but the problem still remains.

He can share his whiteboard, documents, and other presenters are even able to share their screen, but no luck sharing his screen.

Can someone help us out?

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Engaged ,
Jan 09, 2019 Jan 09, 2019

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Hello,

Please give me a call or shoot me an email. I work with many of those using the CarmenConnect instance and will be glad to assist.

Walter Zweigle

Adobe Connect and Captivate Prime Senior Account Manager

Phone: 585.899.5300 x156

Email: zweigle@clarix.com 

Walter Zweigle - Sales Account Manager | Clarix Technologies Inc. | 585-899-5300 x156 | zweigle@clarix.com
Adobe Connect | Adobe Learning Manager | Adobe Acrobat Sign

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