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VERY URGENT: need to access back to trial account - also paying

Community Beginner ,
Jun 25, 2014 Jun 25, 2014

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Hi,

my trial account for Adobe Connect is expired.

If I'll pay for new session, will I be able to access to my trial account? (I need to download the flv registration.)

I've already asked to the Adobe Marketing: NOBODY replied to me.

It's very urgent.

Thank you,

--

MC

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correct answers 1 Correct answer

Community Beginner , Jul 07, 2014 Jul 07, 2014

So I contacted an Italian reseller, because I didn't receive any answer from Adobe (how really really bad is the Adobe support?).

They said the registrations couldn't be recover.

How bad!

A reminder that my account was expiring and the chance to upgrade my account would have been enough...


I'm looking forward to other non-Adobe solutions with better support!

--

MC

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LEGEND ,
Jun 26, 2014 Jun 26, 2014

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Were you working with a resell partner? They would be the best resource to get the trial account active again.

If you weren't working with a reseller, PM me and we can get it worked out.

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Community Beginner ,
Jun 28, 2014 Jun 28, 2014

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Thank you, Jorma!

I'm not working with a reseller.

--

MC

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Community Beginner ,
Jul 07, 2014 Jul 07, 2014

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So I contacted an Italian reseller, because I didn't receive any answer from Adobe (how really really bad is the Adobe support?).

They said the registrations couldn't be recover.

How bad!

A reminder that my account was expiring and the chance to upgrade my account would have been enough...


I'm looking forward to other non-Adobe solutions with better support!

--

MC

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LEGEND ,
Jul 07, 2014 Jul 07, 2014

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MC,

I did reach out to you off forum with what I needed to extend your trail account to allow you access what you needed from there. The Italian reseller should have been able to re-activate your trial account with the same info I requested.

Sorry to hear you have been struggling with getting this resolved.

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New Here ,
Oct 01, 2014 Oct 01, 2014

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I'm under the same situation, the support is mute and nobody seems want to help me. Really the support is the worst part.

I've contact a reseller and want to sale me a huge services for one year for 100 of assitants, it's very unconfortable.

I want to pay just two months of extra service and nobody answer

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LEGEND ,
Oct 02, 2014 Oct 02, 2014

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If you just need an account for two months, then I reccomend you go here, Adobe - Adobe Connect Service Plans. Resellers can only offer anual accounts.

I don't believe you will be able to convert your trial in to the paid monthly account, so be prepared to re-uplaod any content to your new account.

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