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VOIP + Integrated Audio Conferencing + Connect 8

New Here ,
Apr 13, 2011 Apr 13, 2011

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Hello -

These forums have been a valuable resource for my individual troubleshooting in Adobe products, and I thank the contributors.

Currently I am having an issue that I am unable to resolve on my own, nor find any postings covering simlar topics through search.



Core Question
:   Can one create a room in Adobe Connect 8 that does all of the following?:

  • Allows virtual attendees to connect through VOIP
  • Allows virtual attendees to connect by selecting to have the integrated conference line call them (where they must enter their phone number), where that attendee can be muted individually, their audio status is displayed by their username etc.
  • Allows (and provides directin for) the attendees to dial into the conference line

Specs: 

  • Currently Adobe Connect 8 (Service Pack 1)
  • PGi Conferencing Service
  • Adobe product support through Clarix

Background:

For our implementation(s), we need to broadcast many different event types and offerings to a virtual audience in which presenters/instructors and participants can share two way verbal communication with one another.  As the host, I must command control of the audio at an individual level using an integrated conferencing service (we use PGi).  VOiP users are already controlled at the individual level.  We must provide the easiest and most flexible access to the Adobe Connect room for our virtual attendees, so that they can click a link and sign on as a guest and then choose whether or not they wish to use VOIP, dial into the conference line from their phone, or ask the Adobe Connect room to dial out to their phone.

We have successfully delivered conferences in the format that I describe using an Adobe Connect-based product, which I presume to be built on a previous version of Adobe Connect.  This version had the little yellow 'dial out' phone button.  Let me add that I am aware of and understand what Universal Voice is and how it works, and that Universal Voice will not meet our needs.  The latest and greatest Adobe Connect 8 Help PDF had this to say on page 126 about using VOiP and Conference together:

http://help.adobe.com/en_US/connect/8.0/using/connect_8_help.pdf

     Note:  If Universal Voice is configured, you can select both options.  Participants can join the audio conference either using their computer's   

               microphones, or join the meeting using their phone. Start broadcasting to to enable participants to hear any telephone-based audio through the

               computer speakers and broadcast their voices to telephone users using the microphone. When you stop broadcasting, VoIP users will be audible

               to phone users, but phone users will not be audible to the meeting users. 

Anybody with insight please reply, and I thank you in advance.

Warm Regards,

:Otto:

 

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Guest
Apr 15, 2011 Apr 15, 2011

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Otto,

I'm baffled by this. Connect 8 does all what you desire with Universal Voice and PGi. I do all what you desire today. Connect 8 SP1 which is being rolled out changed the menu choices to make the options really clear. They were not clear in Connect 8 and many people got confused including me!

What is it about UV and the integrated PGI adaptor that does not work for you?  Best to take this off-line I think as we will need to discuss.

You can reach me here:  hdrummon@adobe.com

Thanks.

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