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Weird content issue in Connect

Guest
Jun 24, 2016 Jun 24, 2016

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Hoping maybe someone has knowledge of this or has encountered something like it before:

One of our departments had a Seminar account. For reasons I won't get into, the account owner closed it without notifying everyone who was using content from it. Adobe stood the account up long enough for me to move some recorded webinars to a different (non-Seminar) content folder. When I did that, the recordings no longer showed up under Seminar, but also don't show in the content folder to which they were moved. At first, I was able to find them by searching the content, and then that stopped working too. The content still exists... if I click the public links to the recordings that exist on the department site, they work. I just have no way of finding them in the Connect UI.

I went back and forth with someone from Connect Support for about two months trying to get all this resolved. He was reasonably helpful at first, then became less so as things progressed. He hasn't responded to my last couple of emails and i get the feeling that he doesn't actully understand my problem, though I've explained it to him in quite a bit of detail.

Has anyone had this issue when moving content, and was it resolved?

Is there a way to escalate past the main support desk, other than asking them to escalate, which doesn't seem to work well?

Thanks!

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LEGEND ,
Jun 27, 2016 Jun 27, 2016

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I sent you a PM. I believe we should be able to get you escalated appropriately.

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