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What's the best way to contact adobe for Connect help?

New Here ,
Jan 31, 2014 Jan 31, 2014

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We have a cloud account and 50 hosts and would like a simple way for all  to access support  city.adobeconnect.com - we cant work out what  help are we paying for and how do we get to it?

Is there one number we can ring or one email to use? We find it a maze web pages, blogs and forums and then hit an enterprise type interface - but can we use it?

If anyone has cracked it - please share your system with us.

Sandra at City Univeirsty London

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LEGEND ,
Jan 31, 2014 Jan 31, 2014

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Sandra,

City University London should have purchased through a reseller, and they would be the best to reach back out to regarding your current licensing, what you are trying to do and how best to match them up. I'd be happy to have an email conversation off-forum (jorma_at_realeyesconnect.com), but since I'm a US reseller, I'm not sure how much I could help, other than giving some guidance on what licensing to request from your local reseller.

You can find the EU partners here: http://www.adobe.com/products/adobeconnect/strategic-partners.displayTab2.html

I would recommend Collaborate or MeetingOne to start with, if you don't have a current reseller relationship, as they are both good companies to work with.

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