• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

What's the best way to contact adobe for Connect help?

New Here ,
Jan 31, 2014 Jan 31, 2014

Copy link to clipboard

Copied

We have a cloud account and 50 hosts and would like a simple way for all  to access support  city.adobeconnect.com - we cant work out what  help are we paying for and how do we get to it?

Is there one number we can ring or one email to use? We find it a maze web pages, blogs and forums and then hit an enterprise type interface - but can we use it?

If anyone has cracked it - please share your system with us.

Sandra at City Univeirsty London

Views

338

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jan 31, 2014 Jan 31, 2014

Copy link to clipboard

Copied

LATEST

Sandra,

City University London should have purchased through a reseller, and they would be the best to reach back out to regarding your current licensing, what you are trying to do and how best to match them up. I'd be happy to have an email conversation off-forum (jorma_at_realeyesconnect.com), but since I'm a US reseller, I'm not sure how much I could help, other than giving some guidance on what licensing to request from your local reseller.

You can find the EU partners here: http://www.adobe.com/products/adobeconnect/strategic-partners.displayTab2.html

I would recommend Collaborate or MeetingOne to start with, if you don't have a current reseller relationship, as they are both good companies to work with.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines