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White screen when joining a class in adobe connect

New Here ,
Nov 28, 2020 Nov 28, 2020

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I can join a class but there is only sound but no video. Only white screen appears. Any suggestion to fix it?

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LEGEND ,
Dec 01, 2020 Dec 01, 2020

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Are you on a Mac or Windows computer?

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New Here ,
Dec 01, 2020 Dec 01, 2020

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Mac 

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LEGEND ,
Dec 01, 2020 Dec 01, 2020

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Well, that makes the answer easy. I suspect you use Chrome. There is a known issue with Chrome launching the App when using a Mac on Big Sur. Try launching the meetings from Safari or directly in the app (no browser) and see if that works. This is expected to be fixed in 11.0.6.

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New Here ,
Jan 12, 2021 Jan 12, 2021

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I have the same issue but I use the Safari Browser. Joining directly from the adobe connect isn´t working too. Since yesterday all was fine but suddenly the white screen appeares.

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