Why are my attendees not getting 20 fps in the Video Pod?

Report · Oct 23, 2015

I've configured my video pod for the highest quality (480 @ 20 fps) but my

attendees are all getting? at best? 3 or 4 fps. Choppy/Choppy/Choppy video

feed. The problem is not at their end since the recording of the webinar

also shows choppy/choppy/choppy video. My host laptop has serious

processing power and can easily handle the load. The camera I'm feeding is

set for 480 @ 15 fps which Connect should be able to reproduce easily

since the specs are consistent with the pod's settings. In fact, the video

pod on the host laptop shows the full frame rate, i.e. no choppy video.

It's only downstream that the problem manifests.

It seems that there's a bottleneck somewhere between my host laptop and

the Adobe server, but how can I locate it? Does Adobe have a way of

verifying that the signal is arriving at the full 20 fps? If not, how can

I know that the problem is not at Adobe's server?

This is easily the most frustrating problem I've encountered in Connect,

and that is saying something my friends. I've consulted with Adobe's phone

support but they're little help with something like this. Any ideas would

be welcomed.

Report · Oct 23, 2015

Well, as usuall, you'll get my $0.02

I would venture to say that it is your up-bandwidth. The video you see locally is your live video from your camera, so the internet shouldn't be involved there. If you are on a wireless connection, try using a wired connection and see if that helps.

You also mentioned your camera is 15 FPS, but you have the video pod set to 20. Why not try moving the settings down a noch where it reduces the frame rate to 15 FPS. There could be a conflict in the framrate of your camera and what Connect wants.

Have you tested on a different computer? That would help isolate the problem to your computer or something else (the camera or connectivity). If that doesn't resolve the issue, then can you try a different camera? If that doesn't help, can you try a different location/connection?

Also check your connectivity in the upper right hand corner of the room. You can click on the green bar (if not yet upgraded to Connect 9.5) or by clicking on the green status bars (if upgraded to Connect 9.5) and you should see your up and down latency as well as the bandwidth demand up and down. If there is a high latency, then that would point to your internet connection.