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Why does a participant's name who isn't in the meeting appear in the attendee list when entering a token ID code?

New Here ,
Apr 10, 2015 Apr 10, 2015

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Working with a customer in one of their meeting rooms.  When they dial in and then enter the *65*____# command, a name will appear in the attendee list that is not in the meeting or even signed in.  It's okay when the token ID code is entered a few times by the host does the phantom name go away. 

And this might be unrelated, but on occasion, if the Connect meeting isn't closed down properly and the host just clicks the red X to close the window, the above mentioned user's desk phone will ring.  Has anyone else seen or heard of something like this?

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