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Why does the sound stop in the middle of a recording?

New Here ,
Jan 22, 2016 Jan 22, 2016

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We recorded an Adobe Connect meeting (which proceeded fine.) In the recording, however, the sound seems to stop abruptly at minute 39. I don't know if the recording always had this problem or only recently developed this problem. (We've had this recording since Sept, and someone just complained about it today.) Two people, including myself, have tried it on multiple computers and browsers, and run into the same issue. Does anyone have ideas on how to troubleshoot it?

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LEGEND ,
Jan 22, 2016 Jan 22, 2016

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you may want to try using Jaydeep's recording repair tool, found here: Re: Problems for download Recording Repair Assistant. You will need to download the recording source files, add /output/YourNameHere.zip?download=zip to your recording's URL, and then run that recording through the repair tool. Then upload the fixed zip file to the content library, and verify that the revised version of the recording works. Then just update your links to point to the repaired recording.

If that doesn't work you may want to contact support to see if they can identify the problem: Adobe Connect Help | Adobe Connect Support

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New Here ,
Jan 22, 2016 Jan 22, 2016

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Thank you!

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