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you have exceeded the user number for that account, contact your host

New Here ,
Feb 09, 2021 Feb 09, 2021

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Hello! Please help, I have bought a license for a meeting with 25 users, and when sending the link, the participants cannot access the meeting, because the user number for that account has been exceeded, but it does not even leave the host enter the meeting, who helps me

no connect.png 

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LEGEND ,
Feb 09, 2021 Feb 09, 2021

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There seems to be an issue with how accounts purchsed off adobe.com are being provisioned. You are the third person to create a thread with this exact issue. 

I'd reach out to Adobe Support as they will have the ability to fix it. 800-945-9120 or https://helpx.adobe.com/adobe-connect/connect-support.html 

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