Adobe Connect crashing from Bluetooth Headphones

Report · Apr 17, 2020

Hello,

I'm trying to use a new set of AirPods as my headphones for Adobe Connect, but Connect crashes each time I try. I'm operating on a 2014 Macbook Air, MacOS Catalina 10.15.4 (latest update as of posting). During the couple times Connect didn't crash while using the AirPods, there was only a faint buzzing sound for input. The AirPods successfully work with other apps on the computer, both input and output. My wired headphones have no issues with Connect.

Any tips? I've tried running the audio wizard with the AirPods selected, and I can't hear the initial sound test. I've also messed around with meeting > preferences, but nothing changes. And again, Connect doesn't last long before crashing.

Report · Apr 17, 2020

Honestly, my best tip is to not use bluetooth headsets. They have always been unreliable from what I have seen. A decent USB headset will work reliably for a long time.