Phone Dial-in to Connect Pro Meeting

[Guest]

Hi Forum,

Dumb question coming up ...

I am an individual Connect Pro user with a $55 monthly subscription. Does my Connect support participant telephone dial-in? I am assuming not, although the Connect User Guide says a few interesting things, such as:

View phone conference information

If the host has specified phone conferencing information for the meeting, you will see those numbers in the center of the screen when you enter the room. Phone conference numbers are also displayed in a yellow box in the upper- right corner of the screen, which you can close if needed.

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To display the phone conferencing numbers for your meeting, click the yellow phone in the upper-right corner of the screen.

I never see this icon, even when I check the Include audio conference details with this meeting option in meeting setup and define a Conference Number, Moderator Code and Participant Code.

So, what are these options for?

The User Guide also states:

Phone and video conferencing

To make it easy for attendees to participate in the meeting via telephone, the host can display conference call infor- mation (such as a telephone number and participant code) to attendees as they join the meeting. Phone conference information can also be viewed at any time during the meeting.

If you have access to a teleconferencing system, you can enter and display those numbers for meeting attendees. Or, you can choose to display Acrobat Connect phone conferencing information. An Acrobat Connect phone confer- encing number and host ID is included with your account, along with a participant ID that attendees can use to hone in to your online meeting. (Regular long-distance rates apply.)

I'm assuming that this is only relevant for Connect deployments connected to a videoconferencing system. So, again, if this is the case, what are the Conference Number, Moderator Code and Participant Code fields for? Or have I misunderstood entirely?

Thanks for any enlightenment on offer,

Andy

[Heywardjr]

No, your contract with Adobe is for Adobe Connect web conferencing. If you desire using an audio conference provider, you have to engage PGi, MeetingOne, Intercall, or any of the audio companies.  You get an account with them and they send you your credentials that can then be used to integrate into a Connect room through the admin side of Connect.

Clear?

[Guest]

Clear - thanks very much.

One other query - is there a limit to the number of participants that can join a webinar under this contract?

[Heywardjr]

Limits would be the normal limits of any Adobe Connect meeting room. These are 100 attendees for room at any one time and a maximum of 500 simultaneous users on one server. This is a general limit but these can be exceeded by using a seminar room versus meeting room.  This applies to on-premise installations of the Adobe Connect server. This limit may not apply to Adobe Hosted or Adobe partner hosted installations as it all depends on how the system has been scaled to handle large audiences. There are no audio limits in terms of numbers of users that can join a meeting and have their audio conference account integrated.

[Guest]

Great. Thanks for the clarification,

Andy

[Guest]

Let me clarify further.

The audio popup box won't popup until you as the host uses the audio menu to Start Audio Conference.  AT that point within seconds the box will appear.

My earlier statement was not exactly correct.

Adobe Connect is licensed two ways.  It can be licened by number of host accounts and then the limit is 100 in a meeting and 500 on a server simultaneously. That is a limit by license not technology.  When you license Connect via simultaneous users, then you can have lots more in a room depending on the content and how busy the server and network get.  Generally, you will be fine up to 150 users but some have gotten 1500 users on a server at one time.  Again, milage may vary depending on video, webcam usage.  If just using Powerpoint (converted to Flash) then that is not much stress on the server.

Hope that helps.