Adobe CC apps fail to update and/or install

[SimonHarding]

Am just about to cancel my Creative Cloud subscription, because my Ps app has disappeared from my machine (Mac), and I cannot re-install it as the download keeps failing (Error 105) for all the apps on my subscription. Adobe will not respond to my messages and therefore will not help me. This could well be the thing that makes me cancel my subscription and go elsewhere for my editing. This is a great shame, having been a user of Photoshop for the past 30 years.

I have deleted all the CC apps from my machine, I have re-set the Creative Cloud app itself, and can confirm that all permission shave remained unchanged since before the mystery Adobe bug struck. Does anyone have any clues? Many thanks

[kglad]

https://community.adobe.com/t5/download-install-discussions/installation-error-105/m-p/13450836#M565...

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[SimonHarding]

Thank you. That was a great suggestion, and it worked. I was handed over to a human being by the bot, and the technician was brilliant and has solved my issue. Such a relief. Thank you so much for your advice. Very much appreciated!! 🙂

[kglad]

you're welcome. 

to help others, what was the solution.