Adobe portfolio does not show my name. It shows my payer's name

[ada__jain]

even after editing the username and name under "My account", the default settings on adobe portfolio show the payer's name on the top of the screen, whereas the payer's name and account user's name (myself) are totally different. 

[kglad]

portfolio questions: https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

portfolio faq: https://help.myportfolio.com/hc/en-us