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Cannot Sign In to Creative Cloud Desktop After Changing PC NVME SSD Label to a Custom Label

Community Beginner ,
Jan 12, 2024 Jan 12, 2024

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My Adobe Creative Cloud Desktop is version 6.1.0.587. I am using Windows 11, OS build 22621.2861. I use a Samsung 980 PRO nvme ssd as my boot drive as well as the drive where I have creative cloud programs. 

 

I have Creative Cloud Desktop and all of the Adobe Applications I use already downloaded to the Samsung 980 PRO. I recently picked up another Samsung NVME SSD so I decided to change the labels on the drives to distinguish which one was which. Up to this point, my drives have all had no label. I went into System > Storage > Disks & Volumes, and after I changed the label on the Samsung 980 PRO, I was suddenly unable to sign into Creative Cloud Desktop.

 

I had a technical support agent assist me about one day ago, and he remotely fixed my Creative Cloud Desktop application by changing folder names with .old attached to the ends, and then following that up with the Adobe Creative Cloud Cleaner Tool. Once he completed these things, I was able to sign in without issue. However, after shutting down my PC and then rebooting, I was once again unable to sign in.

 

I have since removed the custom labels from my drives, restarted my computer, and now I have no issue signing into the desktop application. This issue only happened to me after I changed the labels on the drives.

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Community Expert ,
Jan 13, 2024 Jan 13, 2024

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