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CC claims Substance Painter is not Compatible

New Here ,
Oct 17, 2023 Oct 17, 2023

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Hello,

 

I can't download Substance Painter to my device, Creative Cloud is telling me it "doesn't work on this device". The download button is replaced with a grey warning that reads "Not Compatible". I checked the hardware requirements page and all of my specs should be compatible with Substance Painter. Any ideas?

 

System info:

Intel i9-9900K 3.6 GHZ

NVidia 3060 ti

32 GB Ram

Two 2TB SSDs, one m.2 and one SATA

Windows 10 home build 18362.1256

Bug Unresolved

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4 Comments
Community Expert ,
Oct 18, 2023 Oct 18, 2023

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what's your os version?

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New Here ,
Oct 20, 2023 Oct 20, 2023

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Windows 10 Home, version 1903

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Community Expert ,
Oct 20, 2023 Oct 20, 2023

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you need to update your os

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Community Expert ,
Oct 20, 2023 Oct 20, 2023

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LATEST

 

@Kirwan32990496fvxy  wrote: Windows 10 home build 18362.1256

 

 

See the Recommended or Optimal (not minimum) requirements here:

https://helpx.adobe.com/substance-3d-painter/getting-started/system-requirements.html

 

Jane

 

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