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CC Desktop keeps prompting to uninstall Media Encoder on its own

New Here ,
May 27, 2023 May 27, 2023

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I recently bought the all apps subscription and the installed software works as intended; however, for some reason I keep getting a prompt to choose to either save or delete the preferences for Media Encoder before uninstalling, even though I didn't ask it to uninstall it in the first place.

 

No matter what I'm doing on my computer, CC window will suddenly open and interrupt what I'm doing (Sometimes even taking me out of fullscreen mode) in order to show me that prompt. I've tried allowing it to uninstall ME and then reinstalling it, but it keeps trying to uninstall it every few minutes and it's super annoying, it only does it for Media Enconder.

Bug Unresolved
TOPICS
App installs and updates , Others

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1 Comment
Community Expert ,
May 27, 2023 May 27, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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