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CC library graphics not loading for all team members

Community Beginner ,
Apr 17, 2024 Apr 17, 2024

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When I open any app, the CC libraries show up empty. The folders are still there, but either only a handful of graphics show up or none at all. This is happening for every CC user in my organisation and is a significant time sink. The only place the graphics show up as they should is in the CC Library desktop app, which is no use while I'm working.

I've tried the following things to fix it:

  • Quit and reopen the CC library desktop app (no change)
  • Uninstall and reinstall InDesign (graphics come back in all apps for all users until next day)
  • Add new folder/graphic to library (graphics come back to the library folder/graphic was made in until programme is closed, when reopened graphics are gone).

We've put extensive time into building our CC libraries, and this is adding frustration to an already stressful job. I've seen other users are also having issues with this. Is there an interim fix that can be done or will there be a fix for this in the next update?

Bug Unresolved
TOPICS
Files and libraries

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7 Comments
Community Expert ,
Apr 17, 2024 Apr 17, 2024

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Community Beginner ,
Apr 19, 2024 Apr 19, 2024

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I tried this yesterday and they came back but were gone again today.

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Community Expert ,
Apr 19, 2024 Apr 19, 2024

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back them up when they reappear.

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Community Beginner ,
Apr 19, 2024 Apr 19, 2024

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@kglad I'm not sure how backing them up is supposed to help

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Community Expert ,
Apr 19, 2024 Apr 19, 2024

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if they're not important, don't backup.

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Community Beginner ,
Apr 19, 2024 Apr 19, 2024

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@kglad excuse me? What is that supposed to mean??

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Community Expert ,
Apr 19, 2024 Apr 19, 2024

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it means the reasons you would fail to backup those files are:

 

1. you cannot or

2. they're not important enough to offset whatever's preventing you from backing them up.

 

1. applies today, but not if they reappear which was my supposition.

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