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creative cloud一直转圈打开不开

New Here ,
Dec 07, 2023 Dec 07, 2023

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已经试过卸载重装,重启电脑了,依然没有办法打开,怎么办

d32330791fsvh_0-1702001179622.png

 

Bug Unresolved
TOPICS
App installs and updates

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5 Comments
Community Expert ,
Dec 07, 2023 Dec 07, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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New Here ,
Dec 07, 2023 Dec 07, 2023

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不行的,我已经试用清理软件卸载,重装几次了。都不可以,这些程序我已经试过很多次.比如:卸载重装;清理adobe所有应用再重装(当然没有忽略重启).最开始是显示访问受限.后面清理过ooed文件夹后,受限的报错没有了,变成了现在的样子

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Community Expert ,
Dec 07, 2023 Dec 07, 2023

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so the problem is resolved?

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New Here ,
Dec 07, 2023 Dec 07, 2023

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NO!!!!!

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Community Expert ,
Dec 08, 2023 Dec 08, 2023

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carefully follow each applicable step, in the presented order, after seeing screenshot you showed.

 

that you may have done each at various times in the past, does not change the fact that doing this will likely resolve your current problem.

 



uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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