Creative Cloud Desktop wird fehlerhaft angezeigt

[klaus_0160]

Hallo,

Seit einiger Zeit wird mein CC Desktop fehlerhaft angezeigt. Das Bild ist irgendwie verschoben. Links und oberhalb der eigentlichen Anwendung wird ein schwarzer Balken angezeigt. Die Anwendung selbst ist scheinbar nach rechts unten gerutscht. Dadurch lassen sich auch die Icons oder Links nicht korrekt anklicken, sondern müssen mühselig etwas weiter links und weiter oben "gesucht" werden.
Ich habe einen Screenshot angehängt.

Hatte das schon jemand anderes oder ist der Fehler bekannt?

MfG
K. Peter

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[klaus_0160]

Thank you. Unfortunately, it didn't work so far.
I went until step 4.
Reset cc desktop app, repair via windows, repair via adobe app and uninstall and re-install cc desktop app.
No change in the appearance of the cc desktop.
I won't go further with step 5, as I don't want to uninstall every app.
Very disappointing! I have never had any similar problems with any other app.

[kglad]

you could try adobe support, but they might to connect to your computer and perform that ladt fix.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.