Disturbing Customer Support Call

Report · Jul 14, 2023

I am reaching out as a concerned customer, on account of a disturbing phonecall I had with Adobe's customer support staff (case #: ADB30135898 - G5Q9)

I spent an hour and a half on the phone with the support team today after noticing three unauthorized charges on my bank account, after having canceled my account in March of this year. Jafmeet, Enmol and Gurav denied my claims that I’d been charged after cancelling and lied to me on multiple occasions, changing their “story” multiple times. Jafmeet was especially dishonest and finally admitted to lying to me (which can be heard on the recording of the call). I am appalled by this complete lack of moral decency and professional transparency on behalf of Adobe and their customer support team and I will be informing others about Adobe’s questionable billing practices and dishonest support staff.

I was told by Jafmeet that I would receive a satisfaction survey to my email, which I never received.

Please let me know what you’ll be doing to address what happened today. I’ll be awaiting your response.

P.S. Jafmeet was able to issue me a refund for any charges from Adobe in 2021 and 2022. I would like to request a refund for 2020 as well on account of the hours I wasted trying to sort out these unauthorized transactions and having spent over an hour on the phone with a very mediocre, unprofessional support staff.

Report · Jul 14, 2023

these are user forums, not usually a means of communicating with adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

Report · Jul 14, 2023

Hi @rochel31089835sj77, sorry about the frustrating support call. I've notified the support team about this incident.