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Files in File Explorer do not match Creative Cloud>Files tab

New Here ,
Aug 15, 2023 Aug 15, 2023

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The files in my sync folder are not the same as the files viewed from Creative Cloud app.

 

The folder on my hard drive is showing me green checkmarks and everything but when I attempt to open files from it, it does not appear in the Cloud file viewer. I have to access them as if they were on my computer. I turned off Windows Defender as well as entering command line netsh winsock reset. The alert went away in the app but I am still facing 2 different file folders. What is with this?

 

Thanks!

Bug Unresolved
TOPICS
Files and libraries

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1 Comment
Community Expert ,
Aug 15, 2023 Aug 15, 2023

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