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Hi, guys! Please, If someone can help me. I have trouble with my creative cloud, section "apps"

New Here ,
Jun 05, 2024 Jun 05, 2024

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I have trouble with my creative cloud. When I open section "apps" or "updates" it doesn`t work (look at the picture)

 

Plsss, someone help(bandicam 2024-06-06 00-44-20-968.jpg

Bug Unresolved
TOPICS
App installs and updates , Files and libraries , Others

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4 Comments
Community Expert ,
Jun 05, 2024 Jun 05, 2024

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

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New Here ,
Jun 06, 2024 Jun 06, 2024

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I downloaded the Creative Cloud desktop app uninstaller but it doesn`t open

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Community Expert ,
Jun 06, 2024 Jun 06, 2024

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use a different browser to download it.

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Adobe Employee ,
Jun 09, 2024 Jun 09, 2024

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LATEST

Hi @Инга378672336vfl ,

Could you please go to the Help menu item of Creative Cloud, and then select 'Create Log file'. Run the log collector tool and share the file name with us. This would help us to investigate the issue.

 

Regards,

Ruchika Wadhawan

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