i cant use my account

[Abdallah_Elghazallay]

[Tarun Saini]

Hi @Abdallah_Elghazallay,

Thanks for reaching out! Could you please elaborate more about the issue you're experiencing? Which Adobe app are you referring to? 

We're here to help, just need some info.

Regards,

Tarun

[kglad]

if you have a teams, enterprise or education subscription, contact your admin.

if you have an individual subscription:

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

IF your account shows an active subscription and the above fails to help:

proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location