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Noticed you took my money but the program still will not install.

New Here ,
Jul 27, 2023 Jul 27, 2023

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Took my money and the program will still not install. 

I know you have the ability to check if a application was installed so why would you bill me if you can not deliver. 

 

I can't even edit or add text to a PDF. 

Bug Unresolved
TOPICS
App installs and updates

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3 Comments
Community Expert ,
Jul 27, 2023 Jul 27, 2023

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you have a subscription for what?  adobe acrobat?

 

check that your subscription is active, https://account.adobe.com

 

what exactly do you see when you use the cc desktop app* to install your subscription app(s).

 

*

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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New Here ,
Jul 27, 2023 Jul 27, 2023

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I did not even want this CRAPPY software, cancel my account as your software is crap and will not even install. 

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Community Expert ,
Jul 27, 2023 Jul 27, 2023

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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