'Remove older versions' doesn't work

Report · Nov 02, 2025

The 'Remove older versions' function doesn't work. In fact, I don't know if I've ever seen it work.

What I'd expect is that the 2025 version is uninstalled when the 2026 version is installed.

However, this is not the case. I have auto-update enabled but now have 2025 and 2026 versions installed.

The same behaviour happend with 2024/2025 versions.

2022 Macbook Pro 16" Apple M2 Pro

MacOS Tahoe 26.0.1

Creative Cloud Desktop 6.8.0.821

Report · Nov 03, 2025

I don't recommend uninstalling 2025 just yet anyway but I've never seen that feature fail to work.

Report · Nov 03, 2025

did you opt to remove older versions before installing a major update?

Report · Nov 04, 2025

There's no differentiation between major or minor updates in the app settings.

Report · Nov 04, 2025

well now you have! 🙂

I'd rather not have the old versions, and reinstall them as needed.

Report · Nov 04, 2025

correct, but removing prior versions only applies when there's a major version update.

so the question remains. did you change your settings before there was a major update?

Report · Nov 05, 2025

No, I did not change my settings before the major update. I've ALWAYS had 'Remove older versions' turned ON, and yet older versions of some apps aren't being removed.

I've just realised that Photoshop and Bridge DID remove older versions, but InDesign and Illustrator did not, despite me having those settings selected.

Report · Nov 05, 2025

are the duplicate versions all in the same directory?

Report · Nov 05, 2025

They're both in the 'Applications' folder in MacOS, but in their respective (and default) program folders.

Report · Nov 05, 2025

just uninstall the 2025 version if you don't want it.

Report · Nov 05, 2025

I'm reporting the bug as I think Adobe should fix it. This isn't the first time this feature hasn't worked for me.

Report · Nov 06, 2025

ok.

Report · Nov 06, 2025

Same for me. Now I can't associate files with the new version. Also can't uninstall previous version myself - must have a network admin do it for me. Ugh.

Report · Nov 06, 2025

Yeah that's so frustrating! Please upvote!

Report · Nov 09, 2025

Hi @Robert32194799hqfj , @David23964006wlqs . It might be too late since it's been a couple days since you saw the issue but could you collect and upload a log file so we can look into this? Instructions here: https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-log-collector-.... Please share the full name of the uploaded log file in this thread.

Report · Nov 09, 2025

Hi Kalvyn,

No worries. Just so you know, looks like the only program to not remove itself is InDesign. I thought it was Illustrator as well but it seems to have removed itself.

AdobeLogs_20251110_091305_725-mac-GS.zxp

Report · Nov 10, 2025

Thanks - going to pass on the logs to the team to see if we can figure out why the older InDesign version didn't get removed.

Report · Nov 28, 2025

I came here because I'm having the same issue, but for me it's specifically Illustrator. 2025 is still there even after 2026 was installed. Photoshop, Lightroom Classic, Premiere, and others are all removing the previous versions just fine.

AdobeLogs_20251128_132353_237-mac-GS.zxp

Report · Nov 28, 2025

use your cc desktop app to uninstall it.

Report · Nov 30, 2025

I'm reporting the bug as I think Adobe should fix it.
By @Robert32194799hqfj

Your post is not in Bugs. Instead it is in Creative Cloud Desktop > Discussions. Do you want us to move it for you?

Jane

Report · Dec 01, 2025

This is so beside the point. We're pointing out a feature that doesn't work but should.

Report · Dec 02, 2025

it works for me. but there are known issues if there are certain changes in the cc app preferences between the install and attempted uninstall.

Report · Dec 02, 2025

Well it's clearly an issue for some people. I feel like the correct solve (other than to fix the issue itself) is for the Creative Cloud app to notify users that the previous version failed to uninstall.